the currencies available on our website are: USD($), GBP(£), SEK (SEK) and EUR(€). your shipping destination will determine what currency and price list is applied.
in the european union, VAT is applied and the rate (which may vary depending on shipping destination) is presented upon checkout. companies within european union with a valid EC-VAT number can state it, as well as the company postal address registered to have the VAT removed from the end price. all goods remain the property of teenage engineering until paid for in full.
cancellation of your order
if no money has been received within 20 days the order will be canceled automatically. orders can be canceled and refunded immediately if the order has not been shipped.
teenage engineering will refund products purchased on our website (teenage.engineering) if they are returned within 14 days, counting from the day of delivery.
the product is required to be in prefect condition. all products must be returned in their original packaging and packed with care. if failing to comply we are entitled to impose a fee or refuse to accept the return.
a copy of the original invoice or receipt must be supplied with the item. any refund is transferred back to the original source of payment once we have received and inspected the returned items.
the customer covers all shipping charges. if an item is dead on arrival teenage engineering covers the shipping charges.
you cannot return an item without contacting teenage engineering first. if you bought your products from a reseller, please contact the reseller directly.
teenage engineering products come with a 1 (one) year limited warranty for the original owner, starting from the date of the purchase. being able to prove the date of the original purchase with an invoice or a receipt is mandatory if you require warranty service. rechargeable batteries come with a 6 (six) month warranty from the date of original purchase.
if the product should need a repair during the warranty period no charges will be applied for parts or labor. this warranty does not cover (a) damage from physical abuse such as dropping the unit or impact from hard objects; (b) physically damaged connectors; (c) broken keys or physical damage to the keyboard mechanism; (d) damage, deterioration or malfunction resulting from accident, negligence, misuse, abuse, improper installation or operation or failure to follow instructions according to the owner's manual for this product; (e) any shipment of the product (claims must be presented to the carrier); (f) repair or attempted repair by anyone other than or approved by teenage engineering; (g) any unit which has been altered or on which the serial number has been defaced, modified or removed; (h) normal wear and any periodic maintenance; (i damage due to inappropriate storage; (j) deterioration due to perspiration, corrosive atmosphere or other external causes such as extremes in temperature or humidity; (k) damages attributable to power line surge or related electrical abnormalities (including phantom power, wrong voltage, etc); (l) damage due to connecting other than certified usb charger/equipment to the usb port; (m) damage due to liquid contamination and / or battery leakage; (n) rfi/emi (interference/noise) caused by improper grounding or the improper use of either certified or uncertified equipment, if applicable; (o) damage resulting from any use other than that it was intended for; (p) product purchased as ex-demo, refurbished stock or second hand. (q) any aesthetic alterations due to normal usage or ageing.
in order to claim warranty, contact teenage engineering.you cannot send an item for repair without contacting teenage engineering first. please provide us with your original order number,
a detailed description of the issue and video or pictures showcasing the issue. we will email you further instructions on how to proceed.
all products must be sent in original packaging and packed with care. if not, we are entitled to impose a fee or refuse to accept the repair.
in the case of non warranty service, the customer is responsible for all shipping costs (to and from teenage engineering).
in the case of valid warranty service, the customer is responsible for the shipping cost to teenage engineering and teenage engineering will cover the shipping cost back to the customer.
we do not recommend to service the unit yourself. it will void the warranty.
all orders are shipped from our warehouse in sweden. we ship orders using UPS (within sweden, we use DHL). when your order is placed we will email you an order confirmation (this is your receipt). once your package is shipped, we will email you a shipping confirmation with the tracking number and courier. due to courier restrictions and the risk of credit card fraud, we cannot deliver to PO BOXES.
customers are personally responsible for customs duties, brokerage & clearance entry fees in addition to shipping costs. orders to countries outside the european union may be subject to VAT, import duties, and/or taxes. we ship your package according to international commerce term DELIVERED DUTY UNPAID (DDU). this means that, upon checkout, we do not collect VAT, duties and/or taxes on orders shipped outside the european union. we cannot predict what your particular charges may be.
if your package arrives damaged in shipping or with missing content please report this immediately with the courier or at the latest within 14 days of arrival. please provide photo documentation. claims filed later than this are not accepted.